Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 8-hour shift, 10-hour shift
• Day shift, Evening Shift
• Saturday availability

Join Our Team as an Emergency Veterinarian at Phoenix Veterinary Referral and Emergency Center!

Phoenix Veterinary Referral and Emergency Center (PVREC) is thrilled to invite a Full-Time or Part-Time Emergency Veterinarian to join our team of dedicated veterinary professionals. At PVREC, we foster a unique, supportive culture where collaboration, mutual respect, and enjoying our work environment are key values. We believe in making a difference for our patients and clients while genuinely enjoying the company of our colleagues.

PVREC is a multi-specialty practice that offers secondary and tertiary level referral care in the Phoenix metropolitan area.

Why Phoenix? 

Phoenix, Arizona, is a bustling metropolis in the heart of the Southwest, known for its year-round sunshine, thriving economy, and dynamic lifestyle. As one of the fastest-growing cities in the U.S., Phoenix offers endless opportunities in industries like tech, healthcare, and finance. With stunning desert landscapes, world-class dining, and a vibrant arts and culture scene, Phoenix is a perfect blend of natural beauty and urban living. Its excellent schools, diverse neighborhoods, and outdoor recreation make it an attractive destination for both professionals and families seeking an active and fulfilling lifestyle.

Our State-of-the-Art Facility Offers:

• 11,500 square foot, beautifully remodeled facility
• Strong team of exceptional Board Certified Veterinary Specialists
• Digital Radiology | CT scanner | Ultrasound | Intensive/Oxygen Units
• Advanced Lab Diagnostics | In-House Pharmacy 
• An experienced and skilled team of veterinary professionals to provide exceptional technical care and client service

Why You'll Love Working Here:

At Phoenix Veterinary Referral and Emergency Center, we take the well-being of our employees seriously. We promote a balanced work-life culture and offer flexible working conditions to ensure our team members thrive both professionally and personally. We also provide a comprehensive benefits package, which includes:

• Incredible earning potential with high minimum base & a generous production plan
• Sign-on bonus available
• Generous relocation assistance provided
• Highly competitive salary, quality health insurance (medical, dental, vision, FSA/HSA options), 401K retirement plans with employer contribution, paid time off, generous continuing education allowance and additional paid time off, numerous discounts through our partners and reimbursement for membership due including maintenance of board certification

What We're Looking For:

• Veterinarian degree (DVM) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• Five plus years of experience in a veterinary practice
• Experience overseeing Veterinary Technicians and Assistants as well as other hospital or practice staff
• Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training

For further inquiries or to submit your application, please contact Julia Stephens at jstephens@petvetcarecenters.com or apply online here.

Join Our Team as an Internist at Phoenix Veterinary Referral and Emergency Center!

Arkansas Veterinary Emergency and Specialists  (PVREC) is thrilled to invite a Board-Certified or Residency-Trained Internist to join our team of dedicated veterinary professionals. At PVREC, we foster a unique, supportive culture where collaboration, mutual respect, and enjoying our work environment are key values. We believe in making a difference for our patients and clients while genuinely enjoying the company of our colleagues.

PVREC is a multi-specialty practice that offers secondary and tertiary level referral care in the Phoenix metropolitan area.

Why Phoenix? 

Phoenix, Arizona, is a bustling metropolis in the heart of the Southwest, known for its year-round sunshine, thriving economy, and dynamic lifestyle. As one of the fastest-growing cities in the U.S., Phoenix offers endless opportunities in industries like tech, healthcare, and finance. With stunning desert landscapes, world-class dining, and a vibrant arts and culture scene, Phoenix is a perfect blend of natural beauty and urban living. Its excellent schools, diverse neighborhoods, and outdoor recreation make it an attractive destination for both professionals and families seeking an active and fulfilling lifestyle.

Our State-of-the-Art Facility Offers:

• 11,500 square foot, beautifully remodeled facility
• Strong team of exceptional Board Certified Veterinary Specialists
• Digital Radiology | CT scanner | Ultrasound | Intensive/Oxygen Units
• Advanced Lab Diagnostics | In-House Pharmacy 
• An experienced and skilled team of veterinary professionals to provide exceptional technical care and client service

Why You'll Love Working Here:

At Phoenix Veterinary Referral and Emergency Center, we take the well-being of our employees seriously. We promote a balanced work-life culture and offer flexible working conditions to ensure our team members thrive both professionally and personally. We also provide a comprehensive benefits package, which includes:

• Incredible earning potential with high minimum base & a generous production plan
• Sign-on bonus available
• Generous relocation assistance provided
• Highly competitive salary, quality health insurance (medical, dental, vision, FSA/HSA options), 401K retirement plans with employer contribution, paid time off, generous continuing education allowance and additional paid time off, numerous discounts through our partners and reimbursement for membership due including maintenance of board certification

What We're Looking For:

• Veterinarian degree (DVM) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• Five plus years of experience in a veterinary practice
• Experience overseeing Veterinary Technicians and Assistants as well as other hospital or practice staff
• Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training

For further inquiries or to submit your application, please contact Julia Stephens at jstephens@petvetcarecenters.com or apply online here.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Dentistry

• Perform dental cleanings, polishing, and intraoral radiographs.
• Perform nerve blocks.
• Assist with dental procedures and oral surgery.

Dermatology

• Prepare and administer medications, intravenously, orally, and topically.
• Perform ear cleanings and minor flushes.
• Obtain skin scrapes and tape samples.
• Prepare skin and ear cytology.
• Induce and monitor anesthesia.
• Place intravenous catheters.

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Imaging

• Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, ultrasound, etc.

Integrative

• Maintain logs of pet diagnoses, treatments, and follow-up results so veterinarians can track responses to integrative care.

Internal Medicine

• Research general wellness and preventative medicine for patients.

Neurology

• Perform various technical procedures, including anesthesia support and monitoring, intravenous catheter placement, venipuncture, IV injections, wound management, drug administration assistance, bandage care, and surgery support.

Ophthalmology

• Assist veterinarians with ocular exams.
• Perform and/or assist with diagnostic testing (Schirmer Tear Testing, Tonometry, etc.).

Radiology

• Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.

Surgery

• Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.